Cancellation & Refund Policy

Effective October 14, 2026

This policy covers FreightBrain subscriptions sold by YOUGO MOVING LLC. It forms part of our Terms of Service.

How to cancel

1. Open the FreightBrain side panel and go to Settings.
2. Click Manage billing. This opens the Stripe billing portal in a new tab.
3. Choose Cancel plan and confirm.

That's it — no phone call, no email, no notice period, and no cancellation fee. You'll get a confirmation from Stripe. If you can't reach the portal for any reason, email support@freight-brain.com from the address on your account and we'll cancel it for you within one business day.

What happens when you cancel

• Your subscription stays active until the end of the billing period you've already paid for. You keep making calls until then.
• At the end of that period, the subscription ends and FreightBrain stops being able to launch calls from your account.
• You'll get one final invoice for the phone and AI usage from your last period, since usage is always billed after it happens.
• Your data is deleted on the schedule in our Privacy Policy — call records and load details after 30 days, recordings after 30 days, your account and settings within 30 days of closure.

The monthly subscription

The $99 monthly fee is charged in advance and is not refundable in part once the month has begun. We don't pro-rate a cancellation partway through a month; you simply keep the service for the rest of it.

Phone and AI usage

Usage is what the calls actually cost us, passed through without markup, and it's metered as the calls happen. It is not refundable, because the money has already been spent with our telephony and AI providers by the time it appears on your invoice. This includes calls that rang out, hit a phone menu, or reached voicemail — those cost us the same as a conversation.

You can see what you've used so far this month in Settings at any time, before the invoice arrives.

When we do refund

We'll refund you, to the original payment method, if:

• We billed you twice for the same period, or charged an account that was already cancelled.
• We metered usage wrongly — for example billing calls that weren't yours, or double-counting a call. We'll refund the difference.
• A sustained outage on our side stopped you making calls for more than three consecutive business days in a month. We'll refund that month's subscription fee pro-rata for the days lost.
• You were charged after cancelling through no fault of your own.

Email support@freight-brain.com within 60 days of the invoice with your account email and the invoice number. We'll reply within one business day and, where a refund is due, issue it within five business days. Refunds appear on your statement within 5–10 business days after that, depending on your bank.

What we don't refund

• Unused time on a month that has already started.
• Usage from calls that were placed, whoever answered and whatever came of them.
• Loads you didn't win, rates you didn't like, or a booking that went wrong — FreightBrain gathers load details and makes no promise about outcomes (see section 7 of the Terms).
• Accounts we've terminated for a breach of the Terms, such as calling people who never posted a load.
• Charges from third parties you connected yourself, such as your DAT subscription.

Chargebacks

If something looks wrong on an invoice, please write to us before disputing the charge with your bank — we can usually sort it out the same day, and a chargeback locks the amount up for weeks for both of us. We may suspend an account with an unresolved chargeback until it's settled.

Changes to this policy

If this policy changes we'll update the date above and, for material changes, tell dispatchers in the app or by email at least 30 days before they take effect.

Contact

YOUGO MOVING LLC
6130 Madison Street, Apt 2R
Ridgewood, NY 11385
United States
support@freight-brain.com